Quick Answer: Can You Get Your Money Back From AliExpress?

What does Buyer Protection mean?

Generally speaking, eBay Buyer Protection is a promise to shoppers on the U.S.

eBay site—eBay.com— that eBay will intervene in disputes between buyers and sellers to rectify issues when the seller has failed to act adequately to resolve the dispute.

Required to return the unsatisfactory item to the seller..

Why is AliExpress so cheap?

Why Are Items So Cheap on AliExpress? Unlike Amazon, the majority of merchants selling products on AliExpress are based in China and source all of their merchandise directly from Chinese manufacturers. This keeps costs down and means they can afford to offer free or very cheap shipping as well.

Where does AliExpress refund go?

If you paid by credit card, AliExpress will issue the refund to it. If your card was expired or got blocked, contact the bank that issued it for more information. Typically, in such cases, the bank redirects all incoming funds to your current account or gives them out in cash upon request.

Should I extend Buyer Protection AliExpress?

Extending Purchase Protection is absolutely necessary if: you’re going to open a dispute; you haven’t received the goods by the time the protection period is about to expire.

How do I extend my buyer protection on AliExpress?

Step 1: Sign into My Orders and find your order, click View Detail to enter the order detail page. Step 2: Click “click here”, you will be redirected to a confirmation page: Step 3: Fill in the extension time and click Confirm to finish the request.

Is AliExpress banned in India?

Chinese Apps Banned in India: The government of India has blocked 43 new Chinese mobile apps in the country, including shopping website AliExpress. … The government had banned 59 apps on June 29, 2020, and on September 2 it had banned 118 more apps.

Do you get refunded for Cancelled Amazon orders?

When you cancel an order the buyer will be automatically refunded. email him and let him know he was not charged for the item. The return of his money from Amazon should appear on his credit card statement within in two days. Amazon does not process the money into your seller account until you mark the item as shipped.

Is AliExpress from China?

AliExpress is a B2C online-only company that sells products that are mainly made in China to customers around the world. Designed primarily with the consumers in mind, the online marketplace serves as the retail arm of Alibaba.

What is extended purchase protection?

Extension of Purchase Protection The purchase protection is provided to you to keep track of how much time you have left until delivery. The original AliExpress condition was that you can open a dispute Dispute Open only when your purchase protection is still running.

How long does it take to get a refund from AliExpress?

5-10 daysWhen Will You Get a Refund after You Cancelled the Order on AliExpress. Officially, the refund time is from one to three weeks from the date of closing the order. Usually, the refund is processed within 5-10 days. If you paid for the order via an electronic wallet, you will get your money faster.

Does AliExpress have buyer protection?

Every payment made on AliExpress is protected by our Buyer Protection System. … More payment options will be available on AliExpress in the future. Any payment made that bypasses AliExpress is not protected by AliExpress. If a seller asks you to make payment that bypasses AliExpress, report them to us immediately.

Can you get scammed on AliExpress?

China is known as a hotbed of counterfeit production, and AliExpress is no exception. … You can get all sorts of counterfeit items there, from electronics to clothing. Some sellers have also been known to defraud buyers by tricking them into paying before they receive an item and then disappearing with the money.

Do Cancelled orders get refunded?

A canceled order means the customer is never charged. The hold for the sale on their card will disappear after a few days. You can only cancel an order before it ships out – in which case their payment wouldn’t have gone through yet anyway.

Is AliExpress legit 2020?

AliExpress is one of the largest platforms for ecommerce entrepreneurs to find dropshipping products. The majority of suppliers who list their products on AliExpress are legitimate business owners, but a few bad apples list copyrighted or counterfeit goods on the platform, which can cause issues for dropshippers.

How do I dispute on AliExpress?

To open a dispute, log in to AliExpress and go to “My Orders”. Here you will see the details on all your AliExpress orders. The button “Open Dispute” will to the right of the product’s name. It’s available for both open and finished orders.

What happens if I open a dispute on AliExpress?

After submitting the Open Dispute form, the seller has 15 days to respond and try to reach an agreement with you. If no agreement is reached within the 15-day time period, the dispute automatically becomes a claim (see file a claim). Claims are reviewed and mediated by the AliExpress Case Management Team.

What does extend processing time mean on AliExpress?

As long as you are within the processing time, you are protected by Aliexpress, so if I need to, I usually extend it by 30 days. If then you don’t get the item and the seller cannot prove that it shipped it, you will get a refund without much trouble.

How do I report a seller on AliExpress?

There is a “Report item” button in the Overview section of the product under the product picture. Click it to get to the complaint page. Then click “Send report” and fill in the form. Describe your complaint in detail and attach the evidence (screenshots or photos).

Can a pending transaction be refunded?

If you would like to cancel the pending transaction, ask the merchant to contact the issuer and cancel it. The funds will then be available to you.

How do I open a dispute on AliExpress after 15 days?

Go to the My Orders page. Click the View Detail link above the order you want to open the dispute for….What seller offers you should never agree to:Close the dispute and wait for the order to arrive.Close the dispute and get a refund directly to your card.Pay extra money for the shipping or the product.

Can I reopen a dispute on AliExpress?

No, it’s impossible. To close the dispute, the seller whether has to accept it (it means he has to agree with the complaint) or leave it open and wait for the escalation – it takes 7 days. The dispute escalation means that AliExpress administration steps in and it will decide who is right.

How long does it take to get money back from a Cancelled order?

It only takes a few days, or less, for the customer to receive credit for the refund. Many banks … especially on Debit cards … hold the authorization for 48 hrs to allow for the vendor to submit it.

How do I speak to someone at AliExpress?

How do I contact AliExpress? You can contact AliExpress by emailing them, starting a chat with a live agent on their website or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.

Is AliExpress a reliable company?

AliExpress itself is a safe and reliable website that takes every single chance to improve the service and protect both the customers and sellers, and this is what helped it to become so worldwide popular. The annual revenue of Alibaba Group which owns AliExpress as well is estimated to be 376,844 million yuan in 2019.