What can I do if a company won’t give me a refund?
It’s only when the merchant doesn’t make with the refund that you should bring in the big guns and call up the issuing bank.
(Your issuer should have clear instructions for formally disputing a charge, with options including a phone call, written letter or online form.).
Who is responsible for returning faulty goods?
The retailer is normally responsible for the cost of any returns (as specified in the Consumer Contracts Regulations), but this depends on the terms and conditions of the retailer. However, you are not expected to pay for postage when returning faulty products (as explained above).
What are my consumer rights on faulty goods?
The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.
What happens if a retailer won’t refund?
In this guide1 Complain to the retailer.2 Reject the item and get a refund.3 Ask for a replacement.4 Write a complaint letter.5 Go to the ombudsman.
Who is responsible for warranty repairs?
EU law states it should be a minimum two year warranty (with UK law providing some rights up until 6 years after purchase), but after 6 months it’s the customer’s responsibility to prove the item was faulty when purchased.
What are my rights when returning goods?
You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you. You must refund the customer within 14 days of receiving the goods back.