What Happens If I Open A Dispute On AliExpress?

Where is AliExpress located?

ChinaSellers send the items to the AliExpress hub in China (1-5 days)We repackage everything to include all your items in one big box.

(1 day)We ship your order via AliExpress Direct to your door (6-10 days)..

Can I open dispute after purchase protection?

You can open dispute 15 days after your ending purchase protection. AliExpress is really trying to be supportive for their customers, and therefore added to the new rules that the dispute can be opened in 15 days after the end of the purchase protection. Even if you forget to extend it, you can still open a dispute.

How do I extend my buyer protection on AliExpress?

Step 1: Sign into My Orders and find your order, click View Detail to enter the order detail page. Step 2: Click “click here”, you will be redirected to a confirmation page: Step 3: Fill in the extension time and click Confirm to finish the request.

How do I speak to someone at AliExpress?

How do I contact AliExpress? You can contact AliExpress by emailing them, starting a chat with a live agent on their website or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.

Where is AliExpress Judgement details?

How can I add evidence or update my dispute? Step 2: Click Dispute in Progress to enter into Dispute Detail page. * For the cases AliExpress steps in, please click AliExpress’ Judgment Details to find out detail information for the judgement.

How long is AliExpress buyer protection?

30 days free return Make sure to complete your payment to the seller as soon as possible to receive your order faster. If the seller does not ship the order within the normal packaging time, you will receive a full refund.

Does AliExpress refund money?

If you have purchased anything on AliExpress.com, but didn’t receive it within the seller’s guaranteed delivery time, you can get a full refund.

Can you get scammed on AliExpress?

Taken together, AliExpress offers some really good deals, but not all products are legit. You can get all sorts of counterfeit items there, from electronics to clothing. Some sellers have also been known to defraud buyers by tricking them into paying before they receive an item and then disappearing with the money.

How many disputes can you open on AliExpress?

All orders are automatically given buyers protection and are eligible to be disputed. There are two different kinds of disputes: if you haven’t received an order or if there is an issue with the goods. The window to open a dispute begins 11 days after the item is sent and ends 15 days after it has been delivered.

How long does an AliExpress refund take?

5-10 daysWhen Will You Get a Refund after You Cancelled the Order on AliExpress. Officially, the refund time is from one to three weeks from the date of closing the order. Usually, the refund is processed within 5-10 days. If you paid for the order via an electronic wallet, you will get your money faster.

Does AliExpress buyer protection work?

Every payment made on AliExpress is protected by our Buyer Protection System. … More payment options will be available on AliExpress in the future. Any payment made that bypasses AliExpress is not protected by AliExpress. If a seller asks you to make payment that bypasses AliExpress, report them to us immediately.

How do I know if I have buyer protection on AliExpress?

AliExpress Buyer Protection The period is called “Buyer Protection”, and one can always check how many hours (days, months) are left on the timer starting right after the order is processed.

How do I get my money back from AliExpress?

According to the AliExpress policy, the buyer has the right to cancel the paid order and get a full refund before the seller has sent the goods. To do this, just click the “Cancel order” button, indicating the reason.

Why can’t I open a dispute on AliExpress?

For have not received order: 1. Order is shipped within 10 days when the shipping status may not be updated yet. If the tracking information still seems abnormal after 10 days, you may open a dispute. 2.

How do you win a dispute on AliExpress?

Our tips will help you to win the dispute on AliExpress.Always take the screenshots of the product description. … Carefully read the description of the product. … Check the rating of the seller and the store’s reviews. … Film the process of unboxing. … Carefully fill in the application for opening the dispute. … Be determined.More items…•

Can I reopen a closed dispute AliExpress?

As long as seller protection is still there you can open a dispute (as long as you did not win a dispute for that order.) So yes, you can close the dispute and open a new one later. Purchase protection is even here 15 days after you receive your item.